Client resistance in User Research and Usability Testing
Have you ever made a recommendation to a client based on user research or usability testing that was met with resistance? Sometimes client stakeholders can be so fixated on the end goal that they fail to give recommendations for redesign proper consideration, which can be another hurdle for User Interface and User Experience designers.
One way to avoid this is by involving client leadership team members in the research process. By participating in more stages of the development, they’ll have a greater understanding of the problems when they arise, and they’ll be more receptive to proposed solutions.