Case Study
UX Mobile Design
55% Engagement Boost: Intuitive Mobile UX for AiM Self-Inspection App.
Lessee and dealer self-inspection App.
Background
UX Mobile Design: Areteworks partnered with AiM, North America’s leading vehicle inspection provider, to reimagine their self-inspection app for lessees and dealerships. As a UX mobile design partner, we transformed a cumbersome leased vehicle return process into an intuitive, user-friendly experience that simplifies inspections and boosts engagement.
Our approach delivered measurable results: a 55% increase in user engagement and a 40% reduction in support calls, leveraging 25+ years of enterprise UX and mobile app expertise. Areteworks created an engaging, AI-enhanced interface that streamlines workflows while exceeding industry standards.
Client feedback highlights our impact: “Areteworks reimagined our frustrating, time-consuming vehicle return process into a seamless, user-friendly experience,” says AiM.
Why choose us? Schedule a Free Audit to explore how UX mobile design can transform your app experience.
Leased Vehicle Return Experience
Challenge
Have you returned a leased vehicle? The process for leased cars was often tedious and frustrating, causing negative experiences that could impact brand loyalty for both lessees and dealerships.
As a UX mobile design partner, Areteworks conducted ethnographic research, interviews, and observations to explore user personas and journeys. This uncovered key pain points such as complex workflows, cumbersome steps, and reliance on support, all critical challenges for self-inspection mobile apps.
Our goal was to create an intuitive UX mobile design that simplifies inspections, adapts to shifting priorities, and delivers a seamless experience for all users.
Facing similar challenges with your mobile app or enterprise workflow? Contact us to explore how UX mobile design can streamline processes and boost engagement.
INTUITIVE & ENJOYABLE SELF-INSPECTION APP
Solution
Areteworks delivered a user-friendly self-inspection app for AiM, applying a UX mobile design approach that started with behavioral research, in-depth interviews, and workflow mapping to identify essential features. Using Figma and InVision for interactive prototypes, we conducted usability testing across high-fidelity concepts and mobile platforms, enabling rapid iteration and seamless integration.
The result? An engaging, innovative UX mobile design that streamlined the leased vehicle return process, set new usability standards, and incorporated AI-enhanced features for smarter inspections.
Impact: Achieved a 55% increase in user engagement and a 40% reduction in support calls, significantly improving satisfaction for both lessees and dealers.
Features: Intuitive interfaces, seamless cross-platform usability, AI-enhanced insights.
Client Feedback: “The self-inspection app they designed led to a 55% increase in user engagement and a 40% drop in support calls. Their inventive thinking, dependable execution, and adaptability made them an invaluable partner.” – AiM
Ready to transform your mobile app experience? Schedule a Free Audit and see how UX mobile design can elevate your product.